Contacting an airline

@trev33 said
"We´re sorry! Due to the high volume of inquiries from customers who want to make changes and other requests, we have a lot of chats currently, our response time is 8 hours. We offer our apologies, we will respond to your request as soon as possible."

8 hours.

Better that than, "We're sorry but the airline you are trying to get hold of no longer is". 🙁