Letter to Orange (phone company)

Originally posted by divegeester
Companies don't want their customers contacting them by email or by phone because that's a haver essle for them; what they want is a direct debit. Broadband suppliers are the worst; I am changing mine from AOL/talktalk to John Lewis, a decision based on the accessibility and quality of their service team. AOL/talktalk are retards of the lowest order and ge to get average service nowadays, you have done well. Never purchase on price.

Originally posted by divegeester
Poor service has turned me into an ogre; my wife cringes when I'm on the phone to people.

The problem in the UK is trying to set up a payment system without using direct debit; most companies won't let you because it puts the customer back in the driving seat. Here if you set up a direct debit it cannot be cancelled as the provider can re-open it and continue to take funds out of your account. Most people don't realise this.

Originally posted by SwissGambit
Wow. Do you have the option of sending payments by snail mail?

Direct debit is such a scam. My mobile phone company offer a £12 a year discount if you use direct debit, however, if for any reason there is insufficient funds in the account the bank charges me £6 a day until the balance is brought back. Needless to say i don't have any direct debits..