21 Feb 12
Originally posted by PhlabibitPerhaps it isn't the customer, but you not explaining it well enough for them to understand.
What I tell a customer:
"That's everything we have available, if there are items we are not able to provide you'll need to clean up the old ones or find replacements".
What they hear:
"Yes, this is EVERYTHING".
Could be bad communication skills on your part!
Blaming the customer will never make it an easy job.
They are going to say you don't deliver, word of mouth can hurt a business, and you should be aware of that FACT!
Originally posted by Very RustyNo VR, these are idiots who expect magic wands to be waved to grant their every desire. Customers IN this business I deal with know the business and understand the "what is said vs. what some hear" nature of the business. They hear what they want.
Perhaps it isn't the customer, but you not explaining it well enough for them to understand.
Could be bad communication skills on your part!
Blaming the customer will never make it an easy job.
They are going to say you don't deliver, word of mouth can hurt a business, and you should be aware of that FACT!
The best is a customer who says "So this is everything I need" and I tell them again "NO" and clearly explain it again. Imagine a guy who goes to a lumber yard and says "give me this many nails, this many planks of wood, this many shingles... And is that EVERTHING I need to build my house?"
A professional wouldn't do that, an idiot might.
21 Feb 12
Originally posted by PhlabibitWell, perhaps you don't need these customers?
No VR, these are idiots who expect magic wands to be waved to grant their every desire. Customers IN this business I deal with know the business and understand the "what is said vs. what some hear" nature of the business. They hear what they want.
The best is a customer who says "So this is everything I need" and I tell them again "NO" and clearly exp ...[text shortened]... y planks of wood, this many shingles... And is that EVERTHING I need to build my house?"
22 Feb 12
Originally posted by PhlabibitI KNEW that was you!! I never got all of my parts and you promised me I would
Right VR. I often disguise my voice and feel them out. If they sound stupid I tell them wrong number and don't answer the phone for a few hours.
have them in 6 days you LIAR!!!!!!!!!!
