08 Aug 10
1 edit
Originally posted by sonhouseTravel agencies actually do make a small percentage on rooms booked. so the profit margin for hotels is greater.
Let me guess. You work for a hotel.🙂 I gather you have internet at night? Are you on night duty? I used to be a road warrior and saw many a hotel all over the US and the world. Israel has nice hotels, great buffets. Sweden has nice breakfasts but small portions. Thailand has great party hotels. Like 24/7. I liked the small ones away from London. Had a grea by internet, always through an agency. Does that make it better for the hotel? I don't know.
As for the truth on internet bookings, Please bare in mind that most of what I printed above was from other sources and may not know exactly what the hotel really makes from these sites. Yes, the site makes money as well by charging more than what the hotel is charging them (sorry I don't know the exact amount as this does vary from hotel to hotel and contract to contract), but the rate is dropped significantly to make it worth peoples while.
Here is a secret though, Internet site rates are actually set by the hotels and not the booking sites. You can also find those very same rates on the hotel's web site in whatever advance purchase program they may have, and because the chain makes all of the money, you aren't so looked at as a the "bottom of the barrel".
Do understand, most of this was after one very bad night.
08 Aug 10
Originally posted by KJCavalier"The non support from management during the night. Amazing that they
All of this was shared as a very bad night at my hotel was coming to an end. We had 4 fire alarms go off. All because a moron decided to put popcorn in his microwave for 20 minutes. Then walk away. I have no clue what he was thinking. On top of that, a drunk couple fighting, The never ending complaints over this whole problem, The non support from managem ...[text shortened]... h. Overall $15,000 in lost revenue.
It has been one of the roughest nights in recent memory.
were all here for the dayshift though. Overall $15,000 in lost revenue."
Unresponsiveness typical of your front desk supervisor, guest services manager
and/or GM or was this evening an exception? Did you call your GM at home?
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08 Aug 10
Originally posted by Grampy BobbyHonestly this isn't the general rule of thumb. I have, in the past been able to reach almost any manager at any hour for any reason. At least I would get a call back withing a few minutes. I was able to reach my front office manager, but to inform him only prepares him for what is to come that day. This was an engineering problem, and I am not an engineer. I am an auditor. I have to take on engineering roles throughout the night and so I am partially trained in what an engineer does (unclog toilets, reset A/C's, change bulbs, I can even shut down and restart our elevators), but by no means am I fully trained.
[b]"The non support from management during the night. Amazing that they
were all here for the dayshift though. Overall $15,000 in lost revenue."
Unresponsiveness typical of your front desk supervisor, guest services manager
and/or GM or was this evening an exception? Did you call your GM at home?
..................................................................[/b]
So, knowing I have been able to reach the help I've needed in the past, this was most frustrating. Just to add insult to injury, I saw my assistance chief engineer this morning before I left for the day. Told him I wasn't happy about being left to hang like that, and the response was quite surprising. He wasn't on duty.