"your call is important to us...."

Originally posted by divegeester
"...we are experiencing a higher than usual call volumes from our population of completely satisfied customers who are anxiously calling in to tell us how fabulous we are, so your call make take longer than the usual 4 days to be answered. You are moving forward in the queue but please be assured that as soon as you get to number 2 or 3 we will disconn ...[text shortened]... ing completely incomprehensible and rude ...thank you for holding your call is important to us…

I wonder if anyone sells the following type of device.

The idea would be to use it when calling SuperBigInc where you expect to deal with a byzantine automated calling network - the device would automatically wade through all the garbage until a real human being came on the line - the device would then ring to alert you to pick up.

If you really wanted to have some fun, maybe a device could be invented that could turn the tables on SuperBigInc. When a live human being finally came on the line, the device would request that that person wait through 15 minutes of the most excruciating disco music before you took the call.

Originally posted by Melanerpes
I wonder if anyone sells the following type of device.

The idea would be to use it when calling SuperBigInc where you expect to deal with a byzantine automated calling network - the device would automatically wade through all the garbage until a real human being came on the line - the device would then ring to alert you to pick up.

If you really wa ...[text shortened]... at person wait through 15 minutes of the most excruciating disco music before you took the call.

Real customer service has died; the contemporary philosophy is "just in time" and "just enough". These are the expediencies of the narrow minded and short sighted, they deliver enterprise into the hands of accountants and our vision becomes the horizon of the bottom line.

Originally posted by divegeester
Ah, but did you know that once you have signed a direct debit the company can simply re-apply for it and continue drawing on it, even if you have previously cancelled it? You didn't....? Scary ain't it.

wut? that's not legal, surely.

change banks.

HA>>! 1.0

Originally posted by trev33
wut? that's not legal, surely.

change banks.

HA>>! 1.0

well I had a similar issue recently where an amount of money was taken from my account when i had cancelled the DD with the bank. The bank said that if I had signed a DD there was little they could do as i needed ot cancel the DD at there drawers end. I pointed out (quite forcibly actually) that I had told the drawer not to take any further payments. Basically the bank justshrugged their shoulders!

Any bankers here able to throw light on this?

PS trev...1.0??

Originally posted by divegeester
well I had a similar issue recently where an amount of money was taken from my account when i had cancelled the DD with the bank. The bank said that if I had signed a DD there was little they could do as i needed ot cancel the DD at there drawers end. I pointed out (quite forcibly actually) that I had told the drawer not to take any further payments. ...[text shortened]... ustshrugged their shoulders!

Any bankers here able to throw light on this?

PS trev...1.0??

ME 1 banks/other people wanting your money 0

when setanta came on the air here again they started to charge again, the same price as before but with about 20% of the programming... natural; rang them to say wft? and canceled the direct debit.. after a few weeks they sent me a later giving me the one months payment back and free setanta until the end of the month. i had only got it for espn america and the odd prem game they showed, should believe the cheek of them when they started taking money out after they'd been off the air for about a month (more?)

how did the bank know you signed any contract though? that's bogus, i would seriously change banks after that.. who are you with anyway?

Originally posted by trev33
ME 1 banks/other people wanting your money 0

when setanta came on the air here again they started to charge again, the same price as before but with about 20% of the programming... natural; rang them to say wft? and canceled the direct debit.. after a few weeks they sent me a later giving me the one months payment back and free setanta until the end of the ...[text shortened]... act though? that's bogus, i would seriously change banks after that.. who are you with anyway?

NatWest for over 2 decades; they are pretty good actually. But this DD thing has got me thinking about standing orders again - it's a retarded move in some ways but at least I know I have control.

Originally posted by divegeester
NatWest for over 2 decades; they are pretty good actually. But this DD thing has got me thinking about standing orders again - it's a retarded move in some ways but at least I know I have control.

i've been with nationwide for a few years now and i've yet to pay to use a cash machine. apparently they've started to charge outside of europe though.

Originally posted by trev33
i've been with nationwide for a few years now and i've yet to pay to use a cash machine. apparently they've started to charge outside of europe though.

Yep natwest are good like that - Im happy with them overal. I can't even fault thier call centre!!

Originally posted by divegeester
Yep natwest are good like that - Im happy with them overal. I can't even fault thier call centre!!

i don't think we have a natwest here tbh... nearly everyone i know jumped on the halifax bandwagon when they were giving away free stuff.

Originally posted by trev33
i don't think we have a natwest here tbh... nearly everyone i know jumped on the halifax bandwagon when they were giving away free stuff.

haha halifax

Originally posted by Silverstriker
haha halifax

i know 🙂

their ads do my dead in.

Originally posted by trev33
i know 🙂

their ads do my dead in.

i laugh more cos the government had to give them money to bail them out

"extra, extra" give us some more to waste, etc

(i'm with santander - aka abbey - they are good in my opinion)

Originally posted by Silverstriker
i laugh more cos the government had to give them money to bail them out

"extra, extra" give us some more to waste, etc

(i'm with santander - aka abbey - they are good in my opinion)

Check thier DD policy - see if is the same as NatWest?

Long live the standing order.

Originally posted by divegeester
Ah, but did you know that once you have signed a direct debit the company can simply re-apply for it and continue drawing on it, even if you have previously cancelled it? You didn't....? Scary ain't it.

That is accurate. The funds can be resubmitted for, and the funds must be paid by the
bank if an "automatic clearing house" system has the agreement on file. Which, if the
transaction has happened once before, then its on file. This makes the resbumission
legal because you've already authorized the agreement by not informing the bank of the
misdebit on your legal ledger within (90) days of the transaction posting date.

However, there is good news. There are several regulations which govern international
banking which save you. First, is the Electronic Funds Transfer act, which allows you the
ability to file a claim against any electronic transaction which is debited from your direct
deposit account (DDA) i.e checking account.

Call your bank, file a claim, and get your last month back, then submit an ACH
revoke. Once this is done, you'll want to call AOL and let them know to piss off.
(I'm serious do it...they'll still charge you once more...so get your claim filed to make it even!)

-A BofA Training Coordinator and Nesting Coach for DCC Model/COIN and FDIC

Originally posted by Palynka
I broke up with Tiscali

Interesting that you use terminology normally associated with girlfriends when you refer to your internet provider.

D