27 Aug 10
1 edit
Removal from clans happens during a periodic audit, normally 1 month after a subscription ends, and immediately prior to a subscription audit.
Therefore, in most cases where a subscription hasn't been renewed, there is a lengthy time available to renew a sub and retain clan membership before they are removed from the clan on the next audit.
There may be odd exceptions to this, but quite rarely.
I would be surprised if people hadn’t realised that their sub had ended and yet they continued on the site, but clearly it does happen.
When a sub ends (when we audit and remove a star), messages are now sent out via the PM system.
When a player is removed from a clan, a message is sent now to the clan leader and the member to explain why.
edit : The PMs for clan removal are a fairly recent addition, within last 2 or 3 months anyway.
28 Aug 10
Originally posted by RussI know for I that the pm sent to player and clan leader is very nice and a good improvement.
Removal from clans happens during a periodic audit, normally 1 month after a subscription ends, and immediately prior to a subscription audit.
Therefore, in most cases where a subscription hasn't been renewed, there is a lengthy time available to renew a sub and retain clan membership before they are removed from the clan on the next audit.
There may be o ...[text shortened]... edit : The PMs for clan removal are a fairly recent addition, within last 2 or 3 months anyway.
I still wish and think that sending a pm to the player before their star is removed and their removed from their clans would be much better all around and eliminated a lot of people being removed unecessarily.
I know it's surprising that some don't know their sub is expired. But with the auto renewal of subscriptions some don't even look to see and forget to update credt card info etc.
Thanks for responding Russ.
15 Sep 10
3 edits
Originally posted by RussHey Russ, Again this morning I woke up to see two more players in our clan have had their stars removed so I sent a message to all our clan members warning them to keep thier credit card info and subscriptions updated. Here is the response from one of our members.
Removal from clans happens during a periodic audit, normally 1 month after a subscription ends, and immediately prior to a subscription audit.
Therefore, in most cases where a subscription hasn't been renewed, there is a lengthy time available to renew a sub and retain clan membership before they are removed from the clan on the next audit.
There may be o ...[text shortened]... edit : The PMs for clan removal are a fairly recent addition, within last 2 or 3 months anyway.
David,
I renewed my subscription 2 days ago, but it still hasn't been updated. I sent an e-mail but have not heard back. I do not want to leave the clan. Can you help out in any way?
Thanks,
I had another member that's been a member for 4 years ask me if it was them who's subscription had run out.
Serious Russ, There needs to be a warning sent from Redhotpawn to players BEFORE their star is removed and their subscriber status from this site, and say a weeks grace period or something for them to get things strightened out with checkout.com once the warning is sent.
Thanks Russ.
15 Sep 10
1 edit
Originally posted by KingDavid403A possible solution is to get your clan members to check and ensure their details are up to date.
Hey Russ, Again this morning I woke up to see two more players in our clan have had their stars removed so I sent a message to all our clan members warning them to keep thier credit card info and subscriptions updated. Here is the response from one of our members.
David,
I renewed my subscription 2 days ago, but it still hasn't been updated. em to get things strightened out with checkout.com once the warning is sent.
Thanks Russ.
Click on My Home and select My subscription to access the details.
There is a warning sent when the subscription does not renew, an email is sent to the address on file. It is the responsibility of the individual to keep their details up to date.
You could always ask all the membrs to confirm their renewal date to you and keep their details in a thread within the Clan forum with this info so you can remind members nearer the due date.