@hakima said
My work which consists, in part, of answering the crisis phone in my county, requires me to assess need in relation to response. I’m often asked “What is a crisis?” What the questioner generally means is, “When should I call the crisis line?” My answer is, “You get to determine if you are having a crisis, I am here to determine how we respond to that crisis.”
Sometimes th ...[text shortened]... sence is simply to hold peaceful presence until the requester can determine and meet their own need.
I was referring more to the OP when I asked, but I think you've managed to answer the question quite well anyway. I determine if I need help and you determine what you think the appropriate response is.