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29 Jul 23
@torunn saidIf a customer makes a different, more informed buying decision then they will be more satisfied and feel they have better values for their money. I suppose that could be interpreted as more honest sale, but it’s not really about honesty.
I agree with you that sales techniques are more sophisticated, but I wouldn't hold them for more honest. 🙂 But I might add that a good deal takes two satisfied parties - seller and buyer.
@divegeester saidI grew up in a world where honesty was taken for granted, you closed a deal by shaking hands. It is far from the world I observe today. And it's about generosity: that person wants to see me happy, maybe meet me half-way. I just don't want to be manipulated.
If a customer makes a different, more informed buying decision then they will be more satisfied and feel they have better values for their money. I suppose that could be interpreted as more honest sale, but it’s not really about honesty.
Edit: I'm one of those customers who have a hard time making up my mind - even entering the shop is a tough decision. I need to be met by a person who can encourage me that what I choose is a good decision. It's hardly ever about money.
29 Jul 23
@divegeester saidNo, assuming he knows that he sells products of good quality (which I assume) then I would feel safe.
Do you think that the Harry Selfridge trope “the customer is always right” is manipulative?
@divegeester saidAssuming you sell quality products, then you would probably convince me to buy by saying: "Whichever product you choose is the right choice for you." And I would feel happy knowing I didn't make a bad choice.
But you think the sales technique I described is manipulative?
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@torunn saidI’m not sure what it is you feel is “manipulative”?
Assuming you sell quality products, then you would probably convince me to buy by saying: "Whichever product you choose is the right choice for you." And I would feel happy knowing I didn't make a bad choice.
I think the idea that the customer is always right is wrong and is manipulative, for the reasons I’ve given.
Here’s a few others from Forbes:
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
@divegeester saidThank you, interesting points to consider. I think I forgot there are different kinds of customers. I believe in mutual trust but it may be hard to achieve.
I’m not sure what it is you feel is “manipulative”?
I think the idea that the customer is always right is wrong and is manipulative, for the reasons I’ve given.
Here’s a few others from Forbes:
https://www.forbes.com/sites/theyec/2019/05/23/the-customer-is-not-always-right-here-are-five-reasons-why/
29 Jul 23
@Great-Big-Stees
Bang on, Stees. How ya been, and how's the golf game?
Torunn, two here, please.
29 Jul 23
1 edit
@earl-of-trumps saidTwo what please? That beer thing and some cheese-its?
@Great-Big-Stees
Bang on, Stees. How ya been, and how's the golf game?
Torunn, two here, please.
- Joined
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29 Jul 23
@earl-of-trumps saidI’m still here Trump.
@Great-Big-Stees
Bang on, Stees. How ya been, and how's the golf game?
Torunn, two here, please.
30 Jul 23
@torunn saidOh, Torunn, "Two here" is parlance for - one for me and one for my buddy, Stees.
Two what please? That beer thing and some cheese-its?
And you shouldn't have to ask what drinks, you are supposed to know, as we are regulars here, <wink>